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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Inventory Manager

November 3, 2023

5  out of  5 rating by Inventory Manager
"Shinae always helps us out with our truck insurance! Everyone at the office is Friendly and always willing to help! I highly recommend going through Shinae Kim's office!"
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Won Lee

October 25, 2023

5  out of  5 rating by Won Lee
"Always helpful and always professional!"
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Kil Lee

October 11, 2023

5  out of  5 rating by Kil Lee
"너무 감사합니다 gina친절짱!"
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Robin J

October 5, 2023

1  out of  5 rating by Robin J
"I would choose zero stars but it's not an option. I have had State Farm Insurance since I turned 16 and began to drive. I am now experiencing my third negative home claim experience since being with them. I have included this agent in my claims correspondence for months. She only responds to assist if I ask her why she has not offered her assistance. This is after our initial meeting via phone where she advised me that she always "steps in" when she sees a claim is not being handled well. Very disappointing as I sit here with damaged floor and no estimate for months. Like a good neighbor, State Farm is NOT there."
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H_ Young

September 15, 2023

5  out of  5 rating by H_ Young
"Gina, she is kind all the time!! :)"
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Erin Anderson

September 1, 2023

5  out of  5 rating by Erin Anderson
"Shinae Kim and State Farm have been very responsive to whatever our needs are, be it new insurance or claims on our insurance. I would recommend State Farm and Shinae for insurance needs."
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Peter Yang

August 18, 2023

5  out of  5 rating by Peter Yang
"Shinae Kim is the best insurance agent out there. She really cares for her client's needs and go extra miles for them. I am so glad she helped with our insurance needs both personal and business. I would recommend her to anyone who needs a reliable insurance agent."
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M. S.

August 9, 2023

5  out of  5 rating by M. S.
"Shinae assisted promptly with our residential community association policy needs and updates. Very satisfied with how she quickly handled our transaction. She is very professional and friendly. Would recommend this agent and team."
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Vincent Chon

August 4, 2023

5  out of  5 rating by Vincent Chon
"Very kind, reliable and prompt support. Highly recommend. Thank you, Shinae, team!"
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Britta Marti

July 29, 2023

5  out of  5 rating by Britta Marti
"Shinae and Gina were super helpful while planning my move from Montana to Washington. They made establishing renters insurance and transferring my car insurance over so painless. I am so grateful to them for making it so easy. You ladies are awesome!"
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Maurice Sandoval

July 29, 2023

5  out of  5 rating by Maurice Sandoval
"The process for getting Auto insurance was very quick and streamlined. Any questions I had were answered with clarity. Overall a pleasant experience"
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Amannit Wasse

July 28, 2023

5  out of  5 rating by Amannit Wasse
"Shinae Kim was the most helpful agent I’ve talked to. As a young driver it’s hard getting affordable insurance and with not being very experienced she talked me through everything and helped me at all points."
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Tommy Farnsworth

July 26, 2023

5  out of  5 rating by Tommy Farnsworth
"Shinae was quick to respond and very easy to talk with and work things out. Happy to have someone on that end I know I can reach when needed."
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Joyce Wood

July 22, 2023

5  out of  5 rating by Joyce Wood
"A new agent for me, after being with my other one for years and years. He retired. I wanted to meet her and did and was pleasantly surprised. She is very efficient, and very knowledgeable. When asked about certain coverage, she is right on it. Sometimes when you have to change, it's not good. But happily I think this change will be a good one."
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Hailstorm Thunder Gun

July 21, 2023

5  out of  5 rating by Hailstorm Thunder Gun
"Shinae was amazing. She helped me through a bunch if options and helped me make one that's really good for my family at an affordable price. Thank you!"
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Anjelika Enkhee

June 20, 2023

5  out of  5 rating by Anjelika Enkhee
"Super clear, concise and helpful! Very good communication. Appreciative of Shinae :)"
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Drake Ju

June 1, 2023

5  out of  5 rating by Drake Ju
"Excellent customer service! Shinae's office was really helpful in saving us money on our homeowners policy and making sure that we were properly insured. She explained an umbrella policy and how beneficial it is to have with our home, cars, and investment properties for much cheaper than we could have expected. Highly recommend this office!"
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Hayden Billingsley

May 13, 2023

5  out of  5 rating by Hayden Billingsley
"Quick, friendly, and easy. Office team was great at assisting me with my auto policy and was able to set me up with something similar to what I had in my previous state. They were able to provide great details on the differences from my old state to Washington and how it may apply to me and my policy. Worked with David."
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Ally Thomas

May 10, 2023

5  out of  5 rating by Ally Thomas
"David made the process very easy and efficient! Great customer service."
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David Fisher

May 9, 2023

5  out of  5 rating by David Fisher
"David DeSantiago is the perfect example of someone who has the perfect blend of customer service, professionalism, and industry knowledge. He helped me out immensely the few times we spoke. He outlined everything in great detail and made this process very easy for me. Thanks David. Keep up the great work!!"
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Rhonda Prideaux

May 9, 2023

5  out of  5 rating by Rhonda Prideaux
"David desantiago was awesome. He was very nice, professional and took care of my new insurance in record time. I am glad I switched over to state farm"
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Jeff Jones

April 8, 2023

5  out of  5 rating by Jeff Jones
"Great office, it’s insurance so I was very surprised to have such a positive Experiance. Shinae has a very bright future!"
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Damien Y'srael Kohen

April 1, 2023

5  out of  5 rating by Damien Y'srael Kohen
"Shinae Kim was VERY knowledgeable, precise & efficient. She offered me Renters’ Insurance even though I was looking for Auto Insurance. She needs a raise for going the extra mile. Kudos to her. 5 STARS!!"
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Mary Ann Starkes

March 28, 2023

5  out of  5 rating by Mary Ann Starkes
"David De Santiago was very helpful and easy to work with. He explained everything and set up the policy with ease. I would highly recommend him and State Farm to anyone. It saved me over $100/mo for ins! Very Satisfied indeed. Mary Ann"
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Soo Ahn

March 24, 2023

5  out of  5 rating by Soo Ahn
"Very quick to respond and friendly. Highly recommended!"