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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Charlie Park

October 11, 2024

5  out of  5
rating by Charlie Park
"Got in contact with Shinae through my real estate agent as I needed Homeowners insurance for my first house. Shinae was super kind and helpful in walking me through what all the coverages include and helped me find ways to lower my rates. As a first time home buyer, I feel secured working with Shinae and her team!"
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Chongsun Ahn

October 7, 2024

5  out of  5
rating by Chongsun Ahn
"Ms. Shineae Kim State Farm agent was very polite, informative, & knowledgeable of all the insurance policies, auto, home & umbrella. She is fluent bilingual in english & korean languages, which is so helpful & wonderful for my husband & myself. She provided what we went to her office for & very happy to have her as our insurance agent for many years to come. I am so very delighted to find her through the google search. I would definitely recommend her to anyone looking for the insurance agent!"
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Sara Lescher

September 21, 2024

5  out of  5
rating by Sara Lescher
"Shinae was very helpful in getting us quotes in a timely manner, including adjusting the quotes as we requested and explaining certain things about the policy options if we had questions."
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Mi O Chung

September 13, 2024

5  out of  5
rating by Mi O Chung
"She responded to my request on time, and I was satisfied with her service. Highly recommended."
We responded:
"Thank you so much for your recommendation! It’s wonderful to hear that you were satisfied with the service you received. We’re here to help whenever you need us! - Shinae"
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Roy

September 7, 2024

5  out of  5
rating by Roy
"Gina who worked there previously took care of us. She was great. Once she left there was a bit of transition issues but now Shinae is taking care of us. No claims yet so can't comment on that but so far Shinae has been taking care of us and all is well."
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Ben Lindhardt

August 22, 2024

1  out of  5
rating by Ben Lindhardt
"They will change your policies and add ridiculous coverage without even asking you and then play dumb. Beware of this place, they are the worst."
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ben Lindhardt

August 22, 2024

1  out of  5
rating by ben Lindhardt
"These people are the worst, they keep changing my policies without me asking. Go anywhere else, these people are inept. *Response to their response - this is not related to rate increases, again more deception and lies from this place. Beware of these people, they are the absolute worst."
We responded:
"Thank you for taking the time to leave us a review. I'm sorry for your disappointment in our office. I believe you are referring to the rates increasing due to a form not being turned in. Unfortunately, we don't have any control over the state requirements for certain forms not being returned to us in a timely manner. Please feel free to call our office to discuss further. Thank you for being a long-time valuable customer of State Farm. "
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Rain

August 15, 2024

5  out of  5
rating by Rain
"Excellent first time customer experience. Friendly service, over the phone, which is very rare today."
We responded:
"Thank you so much for your review. We really appreciate wonderful customers like you!"
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Jooree Ahn

August 13, 2024

5  out of  5
rating by Jooree Ahn
"Shinae was very friendly, quick and responsive. The whole process to set up insurance was smooth."
We responded:
"Thank you, Jooree. It was such a pleasure working with you. We look forward to providing great service to your family for years to come!"
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Jean Kang

July 10, 2024

5  out of  5
rating by Jean Kang
"Shinae has been incredibly helpful in figuring out my insurance needs for multiple properties! She is thorough and very responsive. Thank you, Shinae!"
We responded:
"Thanks so much, Jean. The feedback means so much and we really want to do the best to serve our community in Edmonds and beyond. Thank you for choosing our office!"
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Harold Kim

June 26, 2024

5  out of  5
rating by Harold Kim
"Shinae Is awesome to work with. She showed us so much patience and gave us all to find us the best coverage for our family vehicles. Thank you so much!"
We responded:
"Thank you, Harold. We love working with your whole family! Thank you for trusting us with all your insurance needs."
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Han Lee

June 12, 2024

5  out of  5
rating by Han Lee
"Friendly and courteous service and highly knowledgeable!"
We responded:
"Thank you so much, Han. Thank you for trusting us with your insurance needs!"
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zibbyzubb

May 31, 2024

5  out of  5
rating by zibbyzubb
"David De Santiago was very helpful in putting together a very affordable Home Owners Policy for me. Great coverage at a nice savings over my previous insurer. I will be switching my auto policy over to State Farm in a few months due to the excellent service I received from David."
We responded:
"Thanks so much for your wonderful review! We really care about our customers look forward to working with you and your family for years to come! If there is anything we can do for you, please let us know!"
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Jonathan Lee

May 31, 2024

5  out of  5
rating by Jonathan Lee
"Shinae was able to find us the most affordable rate possible during our long insurance hunt (as auto insurance has recently got much more expensive). She is helpful, prompt, and thorough in finding the policy that best meets your insurance needs. My family and I are extremely pleased with the services they provide and we could not recommend them enough. Thank you for all your help, Shinae!"
We responded:
"Jonathan, thank you so much for your thoughtful review. We are so thankful to be able to work with you and your family. Of all the choices out there, thank you for choosing us!"
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Hyung Lee

May 30, 2024

5  out of  5
rating by Hyung Lee
"I got my auto and home insurance through David DeSantiago here. The entire experience was great and David was excellent in walking me through my options and explaining any questions I had. Extremely professional, highly responsive. I would definitely recommend."
We responded:
"Hi Hyung, thank you for sharing your experience with us. Customer service is so important to our office and making sure we take good care of valuable customers like you. Thank you! "
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Will Kim

May 22, 2024

5  out of  5
rating by Will Kim
"Shinae made the usually painful process of shopping for quotes so easy and painless. She was easy to communicate with, super responsive, and got back to me with competitive quotes. I didn't know I was overpaying for my auto insurance until she quoted me for half the cost of my premium. Highly recommend!"
We responded:
"Will, thank you so much for your thoughtful review. We really appreciate it and your trust in our agency. "
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Sam Lee

May 10, 2024

5  out of  5
rating by Sam Lee
"They are great agent easy to communicate and fast response on the request that I've put in"
We responded:
"Hello Sam, Thank you for taking the time to leave us such a great review. Looking forward to working with you for many years into the future!"
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Lill Abrahamsen

April 2, 2024

5  out of  5
rating by Lill Abrahamsen
"Yesterday I switched my car insurance over to State Farm. My insurance agent David DE Santiago made this a very easy transition. I'm a senior on a fixed income and David was able to save me some money on my policy. I highly recommend David. Lill Abrahamsen"
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Tarmo Virkhaus

March 27, 2024

5  out of  5
rating by Tarmo Virkhaus
"Had the pleasure of working with David De Santiago on switching over to Statefarm from Allstate. Thanks for the easy transition."
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문창석

March 26, 2024

5  out of  5
rating by 문창석
"미국에 와서 처음으로 자동차 보험사무실을 찾던 중 한곳에서 거절을 당한 둬에 만난 보험회사! 친절한 서비스에 감동이었습니다! 감사합니다!!!"
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Namok Hahn

March 22, 2024

5  out of  5
rating by Namok Hahn
"Shinae Kim was taking a time to help me with my insurance. I transfer from other State where she was not responsible and related. She was thoughtful and professional."
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Hayoung Sung

March 21, 2024

5  out of  5
rating by Hayoung Sung
"The agents here are very friendly, professional, and efficient in handling tasks. I recently had some difficulties with a claim, but it was resolved with their help. We are grateful and satisfied"
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Steve Lee

March 14, 2024

5  out of  5
rating by Steve Lee
"Working with Shinae and her team has been an absolute pleasure! She is informative, proactive, and very knowledgeable. Her friendliness and bright energy are just bonus on top of that. I have multiple policies grouped with her team. I cannot imagine going anywhere else for my needs, knowing Shinae and her team are always there for me. 100% shoot her a message!"
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Judy Gilbert

March 8, 2024

5  out of  5
rating by Judy Gilbert
"He made it so easy to get this policy completed. I got the same coverage for a cheaper price. I am so happy."
We responded:
"Thank you, Judy, for giving us the opportunity to provide insurance to you! We're so glad we were able to make it a great experience for you!"
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Elias Derian

March 2, 2024

5  out of  5
rating by Elias Derian
"Very responsive and great customer service"
We responded:
"Thank you, Elias, for taking the time to leave us a great review and being our customer. It really means a lot to us!!"