State Farm® Insurance Agent Shinae Kim
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sardar Muntasir
May 6, 2025
5
out of
5
rating by Sardar Muntasir
"Very clear communication and good rates."
Haesung Oh
April 22, 2025
5
out of
5
rating by Haesung Oh
"너무 친절하고 제가 모르는것을 잘 설명해주십니다. 새로운분들에게 정말 추천드립니다!"
We responded:
"Thank you, for leaving us a delightful review. We are glad to hear that we have been able to assist you and explain everything in an easy and detailed manner. Thank you for choosing us and for the recommendation. We look forward to assisting you soon, so please let us know when you have questions! -Shinae"
Andrew Kim
January 31, 2025
5
out of
5
rating by Andrew Kim
"Jae was very helpful and responsive. Highly recommended."
We responded:
"Hi Andrew, we truly appreciate your kind review. Jae Sang and the team are thrilled to hear that he was able to assist with your insurance and to do so quickly and smoothly. We appreciate your recommendation and look forward to working with you again. Please let us know if you have any questions or concerns. -Shinae"
Hyesoo Won (Sue)
January 21, 2025
5
out of
5
rating by Hyesoo Won (Sue)
"Super kind, lightning fast, and patient enough to deal with all my questions. They sent me super detailed quotes and info. Basically made car insurance feel easy. Who knew that was possible? Lol 너무 친절하시고 제가 드린 귀찮은 질문에도 엄청 빠르고 상세하게 답변해주셨어요. 뭔가 믿음이 가게 해주셨음. 강추."
We responded:
"Hello Ms. Hyesoo, thank you for sharing your great review! Our team is glad to have assisted you with all your questions and for making the whole process feel easy; this is what we strive to achieve with all customers. Please do not hesitate to reach out with anything in the future. We are here for you! -Shinae"
Gyongsam Choe
January 7, 2025
5
out of
5
rating by Gyongsam Choe
"매번 도움이 필요할때 친절히 설명해주시고 맛난거 많이 주시고 파이 컵도 주셔 잘 먹고 쓰고 있으며 주의 친구들에게 소개해 드리겠습니다 감사합니다"
We responded:
"Hello Mr. Choe, thank you for the kind review. We are glad to have assisted you with your insurance process. Please let us know if you have any questions or concerns in the future. We are here to help! -Shinae"
amy han
December 3, 2024
5
out of
5
rating by amy han
"Very satisfied!"
We responded:
"Hi Amy, thank you for the kind review. Excellence in customer service is very important to us, so we are glad to see a review like this. Please let us know if you ever need anything! -Shinae"
Alex Lee
November 8, 2024
5
out of
5
rating by Alex Lee
"Agents are super friendly and detailed explanation was very easy to understand. Quote for home owner’s insurance was the lowest among companies I shopped. Furthermore, when I combined it with my car insurance, I was able to insure both of my cars for the cost I used to pay for just one. I definitely recommend them!!!"
We responded:
"Thank you so much for your wonderful review, Alex! We're thrilled to hear that you had a great experience with our team and that they were able to provide clear and helpful explanations. We truly appreciate your recommendation and are so glad we could help you save. If you ever need assistance in the future, we’re here for you! - Shinae"
Charlie Park
October 11, 2024
5
out of
5
rating by Charlie Park
"Got in contact with Shinae through my real estate agent as I needed Homeowners insurance for my first house. Shinae was super kind and helpful in walking me through what all the coverages include and helped me find ways to lower my rates. As a first time home buyer, I feel secured working with Shinae and her team!"
We responded:
"Thank you so much, Charlie! I'm so glad I could help you through the process of getting homeowners insurance for your first house. It was a pleasure working with you, and I'm thrilled you felt secure with the coverages we discussed. If you ever have any more questions or need further assistance, don't hesitate to reach out! -Shinae "
Chongsun Ahn
October 7, 2024
5
out of
5
rating by Chongsun Ahn
"Ms. Shineae Kim State Farm agent was very polite, informative, & knowledgeable of all the insurance policies, auto, home & umbrella. She is fluent bilingual in english & korean languages, which is so helpful & wonderful for my husband & myself. She provided what we went to her office for & very happy to have her as our insurance agent for many years to come. I am so very delighted to find her through the google search. I would definitely recommend her to anyone looking for the insurance agent!"
We responded:
"Thank you, Mrs. Ahn. I'm so happy to hear about your positive experience with our office. It’s wonderful to know that our bilingual services in English and Korean made things easier for you and your husband. We're happy to be your trusted insurance office for many years to come. If you ever need anything else, don’t hesitate to reach out! - Shinae"
Sara Lescher
September 21, 2024
5
out of
5
rating by Sara Lescher
"Shinae was very helpful in getting us quotes in a timely manner, including adjusting the quotes as we requested and explaining certain things about the policy options if we had questions."
We responded:
"Thank you so much for your wonderful review! We're so glad to assist you with your quotes and answer your questions. We truly care about making sure our clients feel informed and supported. If you ever need anything else, please don't hesitate to reach out. We appreciate you and your trust in us! -Shinae"
Mi O Chung
September 13, 2024
5
out of
5
rating by Mi O Chung
"She responded to my request on time, and I was satisfied with her service. Highly recommended."
We responded:
"Thank you so much for your recommendation! It’s wonderful to hear that you were satisfied with the service you received. We’re here to help whenever you need us! - Shinae"
Roy
September 7, 2024
5
out of
5
rating by Roy
"Gina who worked there previously took care of us. She was great. Once she left there was a bit of transition issues but now Shinae is taking care of us. No claims yet so can't comment on that but so far Shinae has been taking care of us and all is well."
ben Lindhardt
August 22, 2024
1
out of
5
rating by ben Lindhardt
"These people are the worst, they keep changing my policies without me asking. Go anywhere else, these people are inept. *Response to their response - this is not related to rate increases, again more deception and lies from this place. Beware of these people, they are the absolute worst."
We responded:
"Thank you for taking the time to leave us a review. I'm sorry for your disappointment in our office. I believe you are referring to the rates increasing due to a form not being turned in. Unfortunately, we don't have any control over the state requirements for certain forms not being returned to us in a timely manner. Please feel free to call our office to discuss further. Thank you for being a long-time valuable customer of State Farm. "
Rain
August 15, 2024
5
out of
5
rating by Rain
"Excellent first time customer experience. Friendly service, over the phone, which is very rare today."
We responded:
"Thank you so much for your review. We really appreciate wonderful customers like you!"
Jooree Ahn
August 13, 2024
5
out of
5
rating by Jooree Ahn
"Shinae was very friendly, quick and responsive. The whole process to set up insurance was smooth."
We responded:
"Thank you, Jooree. It was such a pleasure working with you. We look forward to providing great service to your family for years to come!"
Jean Kang
July 10, 2024
5
out of
5
rating by Jean Kang
"Shinae has been incredibly helpful in figuring out my insurance needs for multiple properties! She is thorough and very responsive. Thank you, Shinae!"
We responded:
"Thanks so much, Jean. The feedback means so much and we really want to do the best to serve our community in Edmonds and beyond. Thank you for choosing our office!"
Harold Kim
June 26, 2024
5
out of
5
rating by Harold Kim
"Shinae Is awesome to work with. She showed us so much patience and gave us all to find us the best coverage for our family vehicles. Thank you so much!"
We responded:
"Thank you, Harold. We love working with your whole family! Thank you for trusting us with all your insurance needs."
Han Lee
June 12, 2024
5
out of
5
rating by Han Lee
"Friendly and courteous service and highly knowledgeable!"
We responded:
"Thank you so much, Han. Thank you for trusting us with your insurance needs!"
zibbyzubb
May 31, 2024
5
out of
5
rating by zibbyzubb
"David De Santiago was very helpful in putting together a very affordable Home Owners Policy for me. Great coverage at a nice savings over my previous insurer. I will be switching my auto policy over to State Farm in a few months due to the excellent service I received from David."
We responded:
"Thanks so much for your wonderful review! We really care about our customers look forward to working with you and your family for years to come! If there is anything we can do for you, please let us know!"
Jonathan Lee
May 31, 2024
5
out of
5
rating by Jonathan Lee
"Shinae was able to find us the most affordable rate possible during our long insurance hunt (as auto insurance has recently got much more expensive). She is helpful, prompt, and thorough in finding the policy that best meets your insurance needs. My family and I are extremely pleased with the services they provide and we could not recommend them enough. Thank you for all your help, Shinae!"
We responded:
"Jonathan, thank you so much for your thoughtful review. We are so thankful to be able to work with you and your family. Of all the choices out there, thank you for choosing us!"
Hyung Lee
May 30, 2024
5
out of
5
rating by Hyung Lee
"I got my auto and home insurance through David DeSantiago here. The entire experience was great and David was excellent in walking me through my options and explaining any questions I had. Extremely professional, highly responsive. I would definitely recommend."
We responded:
"Hi Hyung, thank you for sharing your experience with us. Customer service is so important to our office and making sure we take good care of valuable customers like you. Thank you! "
Will Kim
May 22, 2024
5
out of
5
rating by Will Kim
"Shinae made the usually painful process of shopping for quotes so easy and painless. She was easy to communicate with, super responsive, and got back to me with competitive quotes. I didn't know I was overpaying for my auto insurance until she quoted me for half the cost of my premium. Highly recommend!"
We responded:
"Will, thank you so much for your thoughtful review. We really appreciate it and your trust in our agency. "
Sam Lee
May 10, 2024
5
out of
5
rating by Sam Lee
"They are great agent easy to communicate and fast response on the request that I've put in"
We responded:
"Hello Sam, Thank you for taking the time to leave us such a great review. Looking forward to working with you for many years into the future!"
Lill Abrahamsen
April 2, 2024
5
out of
5
rating by Lill Abrahamsen
"Yesterday I switched my car insurance over to State Farm. My insurance agent David DE Santiago made this a very easy transition. I'm a senior on a fixed income and David was able to save me some money on my policy. I highly recommend David. Lill Abrahamsen"
Tarmo Virkhaus
March 27, 2024
5
out of
5
rating by Tarmo Virkhaus
"Had the pleasure of working with David De Santiago on switching over to Statefarm from Allstate. Thanks for the easy transition."